About Aircall
Aircall is an AI-powered customer communications platform designed to unify communication channels, automate tasks, and provide insights. It serves as a business phone system tailored for high-performing teams and integrates seamlessly with CRM and helpdesk systems. This solution enhances the efficiency of communication processes within organizations.
Categories
Pros & Cons
Pros
- Good onboarding experience
- Integration with CRM systems
- Some helpful account managers
Cons
- Poor customer support
- Criticized UI changes
- Connection quality issues
- SMS limitations (no short-code messages)
- Data privacy concerns
- Difficult cancellation process
- Regional verification problems
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